Frequently Asked Questions (FAQ)

How to order an AVOO SIM for family or personal?

Visit www.avoomobile.com/pricing and choose a plan and process your order online. Also, if you need more information you can reach out to our Customer Service and our team will guide you through.

How to ACTIVATE new SIM?

Switch off your Mobile and make sure you have loaded the SIM correctly into your device. If your device is a smartphone, then dial 1244, the SIM will be live with an automated voice prompt and text message.

How to top-up AVOO App?

The best option would be to contact customer service or you can log into your account and choose Mobile App and Add Credit. This will be different from adding credit to your SIM.

How to check Balance/Credit?

You may login to your account by web and check your credit or by texting 'BALANCE' to 1244

How to port number/move your old number to AVOO mobile network?

Step 1: Text 'PAC' to the following number:65075
Step 2: You will receive you the PAC No by text for moving.
Step 3: Contact AVOO customer service on … and our friendly team will arrange transfer in ONE working day.

How to Top Up your sim card?

You can top up your SIM through WEB or through Mobile App or calling customer service. Click here, login with your username. Go to Manage Account and choose the 'add credit option' or Call customer service on : 0333 9989 900

How to activate a New SIM and go Live?

It's simple and involves TWO steps. First contact customer service on 0333 9989 900 or go online and confirm 'Activation' of your SIM. Then switch off your Mobile and load the SIM and press dial 1244. You will get a message in few seconds. It's best to allow few minutes and restart the Mobile again and you are good to go.

How to install AVOO app?

This is easy. Android based Mobile Users can download AVOO from Google Play and iPhone Users can download from App Store. Follow the instruction to activate the app on your mobile through simple steps and you can be active in a minute. If you still need help feel free to contact our customer service on 0333 9989 900

How to check your Balance/ Credit?

You may login to your account online and find your balance Or by texting 'BALANCE' to 1244

How to set up Auto Recharge/Automatic payment?

This can be activated through the web or through you AVOO application by going into your account and activating Auto Charge by setting a Minimum Balance amount and the top up amount ( for Eg- Min amount £2 and Top Up amount for auto recharge £5 ).

How to find the cost for a destination?

We recommend you visit My rates in the App or online by login into your account. If you are on special package, then you will have to check with customer service.

Roaming Charges?

With AVOO Mobile you will not be charged extra while travelling in the UK. For other countries do contact customer service.

How to report lost phone or SIM?

You need contact our customer service and report the loss. And our team will arrange to replace the SIM within 3 working days or if you need it earlier, we can arrange special deliver, but such cost must be paid. We will reinstate your balance on the New Sim. We suggest you download AVOO App again to take advantage of International calls.

Access Voicemail?

To retrive voice messages, call 1233 from the UK or +447973101233 from abroad.

To disable voice mail, disable all Call Forwarding from the phone settings
To enable voice mail, enable Call Forwarding to +447973101233 on the phone settings